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Quality of Care

CMHC Quality of Care

Vision for Quality

Delivering high-quality healthcare services is fundamental to everything we do at Central Maine Healthcare.

CMHC is committed to providing the highest quality care to everyone we serve. How do we do this? By constant interaction with our patients and by monitoring, measuring, and evaluating everything we do. It's always been our mission to deliver the best care available to our communities.

Quality Measures

Central Maine Healthcare closely monitors quality measures to ensure that its healthcare services not only meet quality standards but also continue to improve and even exceed expectations.

Patient Satisfaction

At Central Maine Healthcare, we not only measure the quality of the clinical services we provide, but we also survey patients to learn how they view their experiences throughout our system. The surveys are comprehensive; the detailed feedback is used to improve services.

Accreditation and Certification


  • American Association of Blood Banks (Blood Bank)
  • American Association of Cardiovascular and Pulmonary Rehabilitation (Cardiac Rehab)
  • American Association of Cardiovascular and Pulmonary Rehabilitation (Pulmonary Rehab)
  • American College of Radiology for Certification of Stereotactic Breast Biopsies
  • American College of Surgeons (Cancer Care Program)
  • American Nurses' Association Maine Chapter - Continuing Education for Nurses' (3-yr accreditation to 2015)
  • College of American Pathologists (Clinical and Anatomic Lab, Oncology Lab)
  • Food and Drug Administration (Blood Bank)
  • The Joint Commission
  • Joint Review Committee on Education in Nuclear Medicine Technology (School of Nuclear Medicine Technology)
  • Joint Review Committee on Education in Radiologic Technology (School of Radiologic Technology)
  • Maine Medical Association’s Committee for Continuing Medical Education has accredited Central Maine Medical Center as a sponsor of continuing education for physicians (6-yr accreditation to 2015)
  • Society of Chest Pain Centers (a/o 07/18/05)
  • State and Medicare certification (Nuclear Medicine)



  • American College of Radiology (Mammography)
  • American College of Surgeons Committee on Trauma
  • Cancer and Leukemia Group B (CALBG), through Dana Farber Cancer Institute
  • Dana-Farber Cancer Institute (Cancer Care Program)
  • Radiation Therapy Oncology Group (RTOG)
  • Southern Maine Community College (Cancer Care Program)
  • State of Maine Trauma Advisory Committee
  • University of New England (graduate school of social work)
  • University of Southern Maine (clinical social work internship)



  • Baby-Friendly USA, 5-year certification a/o 04/25/06
  • State and Medicare Certification for Mammography Unit and Radiographic Units, all Radiologic Equipment and the Program
  • Credentialed:
  • Aetna Healthcare Blue Cross Blue Shield of Maine Cigna Healthcare
  • Licensed by:
  • Dept. of Health and Human Services, Health Care Financing Administration



  • American Association of Integrated Healthcare Delivery Systems (AAIHDS) (PHO) (a/o 09/94)
  • American Hospital Association (ID #6110370)
  • American Society for Healthcare Human Resources Administration
  • Center for Healthcare Governance
  • Maine Development Foundation
  • Maine Health Management Coalition
  • Maine Hospital Association
  • Maine Society for Healthcare Human Resources Administration
  • Northern New England Cardiovascular Study Group
  • Society of Teachers of Family Medicine
  • Voluntary Hospitals of America - New England


Participating Center

  • American College of Cardiology
  • Society of Thoracic Surgeons


  • Level II Trauma Center (American College of Surgeons) 06/29/06