On Monday we announced Central Maine Healthcare is back online! We are excited to reach this milestone.
Please continue to follow us on social media or link to this news feed from the orange banner at the top of our normal webpage for the most up-to-date information. We will continue to keep you informed.
- Website: Our normal website is online at www.cmhc.org. From the website, you can easily link to the patient portal, find providers and locations, schedule appointments with most primary care providers or pay your bill.
- Phones: Our software that activates our phone tree system has been redeployed. Your call will be routed to the person most helpful to answer your questions. We expect call volume to be high across all our locations in the next few days as we return to normal operations.
- Pharmacy: Our systems at the CMMC Pharmacy at 12 High Street and the Specialty Pharmacy at 10 High Street are now online. We anticipate it will take some time to fill the backlog of prescription requests and new requests. If you need an immediate prescription, please come to the pharmacy and ask to speak to someone individually. They will be glad to help. You may call the CMMC Pharmacy for refills or questions at 207-795-7177 or text 207-739-4067. The automated refill phone line is available any time, 24 hours a day, seven days a week.
- Patient portal: MyHealthlink patient portal was always available to you even during the system outage and we hope you took advantage of the information contained there. Your providers are now able to connect to the portal, but it will take some time to get through accumulated messages. All messages will be returned. If your message is urgent, please call your physician’s office or visit us in person. We will be very glad to help you.
- Lab and x-rays: All lab work and x-rays that were done during the system outage will be available on the patient portal, myHealthLink. If you have a question about a lab draw or an x-ray that was run during our system outage, please contact the physician office where the test was requested.
- Appointments: If your appointment with us required rescheduling or certain test results or procedures were delayed, you will hear from us soon to reschedule your visit, procedure or review your results. If you have an urgent need or do not hear from us within two weeks, please call or visit your physician office. We will be very glad to help you get your appointment rescheduled and it will be nice to see you in person.
- Medical record: If you requested your medical record, we are now able to process your request. If this request is urgent, please contact the hospital switchboard and we will expedite.