Dear patients and friends of Central Maine Healthcare,
I am pleased to share that our systems have been fully restored following the recent system outage. I know this disruption affected many of you, and I am deeply grateful for your patience and understanding.
I fully acknowledge that this event created difficulty for many of our patients and families. The interruption of access to your care team, the patient portal, appointment scheduling, obtaining prescriptions and lack of normal communication was frustrating, and we sincerely apologize for the inconvenience and distress it may have caused.
Not being able to reach you—and you not being able to reach us—were among the hardest aspects of the outage. We missed speaking with you, hearing from you and supporting you in real time. If you visited us in person at Central Maine Medical Center, Bridgton Hospital, Rumford Hospital or one of our physician practices—thank you. If you connected with us through social media or our temporary website, thank you for staying engaged.
From the moment the outage was detected, our information technology teams—alongside national cybersecurity experts—acted swiftly to contain and assess the situation and begin the process of analysis and secure restoration.
The dedication of our team members and caregivers never wavered. Our doctors, nurses and clinical teams moved quickly—relying on tireless coordination—to ensure you and your family continued to receive the compassionate, high-quality care you deserve. Our emergency departments and physician practices were as busy as ever, and we remained focused on delivering care despite the circumstances.
We also heard from clinicians who found moments of meaning and connection without the computer screens of doctor’s offices—an unexpected silver lining. Some recalled a time when paper systems were standard and shared that knowledge with younger colleagues. But while there was a touch of nostalgia, it was also a difficult path. Our caregivers deserve special thanks for their adaptability, resilience and unwavering dedication to patients.
In addition to all of you, I extend my heartfelt appreciation to our 3,200 team members—especially our information technology team—that worked around the clock to restore hundreds of servers and thousands of workstations.
We have emerged a stronger, more secure health system. We are more connected and more committed than ever to taking care of you—whether on paper or online, it’s truly the people that matter most.
Thank you,
Steve Littleson
President and CEO
Central Maine Healthcare