Central Maine Healthcare

Where You are the Center

Jim Cyr

 Notice of Data Security Incident 

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 Central Maine Healthcare is committed to protecting the confidentiality and security of the information we maintain. Central Maine Healthcare experienced a data security incident. This notice explains the incident, measures we have taken, and some steps patients can take in response. 

Central Maine Healthcare first became aware of the incident on June 1, 2025, after we detected unusual activity in our in our information technology (“IT”) network and immediately took steps to protect and secure our systems. We promptly launched an investigation with the assistance of third-party cybersecurity experts and notified law enforcement. 

Our ongoing investigation determined that an unauthorized party accessed Central Maine Healthcare’s IT environment between March 19, 2025 and June 1, 2025. While in Central Maine Healthcare’s IT environment, the unauthorized party may have accessed and/or acquired files that contain Central Maine Healthcare patient information, including names, dates of birth, treatment information, and diagnostic information. 

On July 31, 2025, we began notifying Central Maine Healthcare patients whose information may have been involved in the incident. We also established a dedicated, toll-free incident response line to answer questions that individuals may have. If an individual believes their information was involved and has any questions about this incident, please call 833-397-7918, Monday – Friday, 8:00 a.m. – 8:00 p.m., Eastern Time, Eastern Time, except for major U.S. holidays. 

For patients whose information may have been involved in the incident, we recommend that they review the statements they receive from their healthcare providers and health insurance plans. If they see any services that were not received, they should contact the provider or health plan immediately. 

We take this incident very seriously and sincerely regret any concern this may cause. To help prevent something like this from happening again, we have implemented enhanced monitoring and alerting software to further protect and monitor our systems. 

Central Maine Healthcare’s rural hospitals awarded for outstanding stroke care

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Rumford Hospital and Bridgton Hospital, which are part of Central Maine Healthcare, have been recognized by the American Stroke Association and American Heart Association for their outstanding care of stroke patients.

The two critical access hospitals received the Get with the Guidelines Rural Stroke Achievement Award.

These awards recognize rural hospitals for applying the most up-to-date, evidence-based treatment guidelines to improve patient care and outcomes.

Rumford Hospital received the Gold Award while Bridgton Hospital received the Silver Award.

“I want to thank all team members who have consistently dedicated themselves to enhancing patient care,” said Stephany Jacques, president of Rumford Hospital and Bridgton Hospital.  “This recognition serves as a reminder of their deep commitment to their patients and to the community every day.”

Pictured:

Rumford Hospital Stroke Award(front): Lauren Bradley, RN (back left to right): Kelly Smith, tech, Denise Harvey, RN, Merideth Alanskas, RN, nurse leader

Bridgton Hospital Stroke Award (left to right): Jake Richards, RN, associate nurse leader, Nadine Shalabi, RN, Kevin Kralik, MD, Janette Laplante, RN, nurse leader, Kari Paradis, RN, VP of Nursing, Erica Underwood, infection preventionist, Chris Hodgkins, director of regional practices and specialty clinics and Mary Fernald, RN

Central Maine Healthcare orthopedic surgeon wins USA Hockey safety award

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Dennis Sullivan, MD, a surgeon at Central Maine Healthcare Orthopedics, is the recipient of the 2025 Dr. Alan Ashare Excellence in Safety Award. The USA Hockey award recognizes individuals who make outstanding contributions to make hockey safer for all participants.

Over the past 25 years, Dr. Sullivan has dedicated significant time to athletes who compete at the highest level within USA Hockey, in addition to practicing as a surgeon.

Dr. Sullivan has been the team physician for the U.S. Under-17 Select Team 23 times at the Under-17 Five Nations Tournament. He’s also worked for U.S. teams at the Hlinka Gretzky Cup, Deutschland Cup and the IIHF Men’s World Championship, among other events. Dr. Sullivan also served as the team physician for the Portland Pirates from 1994-2008.

“Dr. Sullivan is a very experienced and knowledgeable hockey doctor,” said Mike Stuart, MD, chief medical and safety officer for USA Hockey. “He’s also very dedicated to USA Hockey, and he’s a very dependable, reliable, valuable addition to our USA Hockey teams internationally.”

Dr. Sullivan said sharing in his teams’ successes has been an incredibly rewarding experience.

“There’s no better feeling than seeing Team USA lining up on the rink for The Star-Spangled Banner after we’ve won a game in the Czech Republic or Slovakia, and knowing you were a part of keeping them on the ice,” Dr. Sullivan said.

Dr. Sullivan currently specializes in shoulder and knee surgery at Central Maine Healthcare Orthopedics.

USA Hockey created the award in 2005 and presents it annually in June at the USA Hockey President’s Awards Dinner during the USA Hockey Annual Meeting. It was renamed in 2024 to honor Ashare, who passed away on July 5, 2023, at 85 years old. Ashare was the chair of the USA Hockey Safety and Protective Committee for 25 seasons, and co-chair of the committee for seven seasons after.

Central Maine Healthcare Orthopedics offers a full spectrum of treatments and services – from fracture care and casting for broken bones to surgery and rehabilitation – allowing them to deliver comprehensive, whole-person care, all from one location, to help patients get back to the activities they love. The facility is outfitted with state-of-the-art equipment and organized to support an unmatched level of multidisciplinary care.

Photo: (left)Kevin Margarucci, manager of player safety for USA Hockey, Dennis Sullivan, MD (photo courtesy Tom Kimmell)

Blood Drive at CMMC next week

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Central Maine Medical Center (CMMC) is once again partnering with the American Red Cross and LifeFlight of Maine to host a blood drive.

This will be the third in a series of quarterly blood drives that started at the beginning of this year.

It will be held on July 21 at the CMMC campus at the A,B,C Conference Room, 12 High Street, lower level, from 10 a.m.-3:00 p.m.

Donations will be made by appointment only. You can register by clicking on this link.

CMMC to once again host Clinic in the Community

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For the second consecutive year, CMMC will host a Clinic in the Community in Lewiston.

The event will be held at Kennedy Park in Lewiston on July 11 from 1-4 p.m.

Those who come to the clinic will be able to access free blood pressure checks, reproductive healthcare services, diabetes screenings and other services. 

The event is being organized by the Central Maine Family Medicine Residency, Healthy Androscoggin and Maine Family Planning.

“Last year’s Clinic in the Community was very well received, and we’re hoping for a repeat this year,” said Bethany Picker, MD, program director for Central Maine Family Residency. “Kennedy Park is such a busy place in the summer months, so it’s a great opportunity for people in the area to access free medical services. At the same time, it’s an opportunity for our residents to immerse themselves in the local community.”

For more information on the Clinic in the Community, contact Central Maine Family Medicine Residency at 207-795-2803; Healthy Androscoggin at 207-795-5990 or Maine Family Planning at 207-922-3222.

Pictured: 2024 Clinic in the CommunityAll pharmacy phone lines are working normally. We look forward to hearing from you. 

A message about the CMMC Pharmacy phones

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We are aware of intermittent issues with the phones at the CMMC Pharmacy this afternoon. Our information technology team is hard at work to resolve the issue. Our switchboard is standing by at CMMC to assist you if you cannot connect directly. That number is 207-795-0111

Good news for our patients: restoration of systems

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On Monday we announced Central Maine Healthcare is back online! We are excited to reach  this milestone. 

Please continue to follow us on social media or link to this news feed from the orange banner at the top of our normal webpage for the most up-to-date information. We will continue to keep you informed.    

  • Website: Our normal website is online at www.cmhc.org. From the website, you can  easily link to the patient portal, find providers and locations, schedule appointments with most primary care providers or pay your bill. 
  • Phones: Our software that activates our phone tree system has been redeployed. Your call will be routed to the person most helpful to answer your questions. We expect call volume to be high across all our locations in the next few days as we return to normal operations. 
  • Pharmacy: Our systems at the CMMC Pharmacy at 12 High Street and the Specialty Pharmacy at 10 High Street are now online. We anticipate it will take some time to fill the backlog of prescription requests and new requests. If you need an immediate prescription, please come to the pharmacy and ask to speak to someone individually. They will be glad to help. You may call the CMMC Pharmacy for refills or questions at 207-795-7177 or text 207-739-4067. The automated refill phone line is available any time, 24 hours a day, seven days a week. 
  • Patient portal: MyHealthlink patient portal was always available to you even during the system outage and we hope you took advantage of the information contained there. Your providers are now able to connect to the portal, but it will take some time to get through accumulated messages. All messages will be returned. If your message is urgent, please call your physician’s office or visit us in person. We will be very glad to help you.
  • Lab and x-rays:  All lab work and x-rays that were done during the system outage will be available on the patient portal, myHealthLink. If you have a question about a lab draw or an x-ray that was run during our system outage, please contact the physician office where the test was requested.
  • Appointments: If your appointment with us required rescheduling or certain test results or procedures were delayed, you will hear from us soon to reschedule your visit, procedure or review your results. If you have an urgent need or do not hear from us within two weeks, please call or visit your physician office. We will be very glad to help you get your appointment rescheduled and it will be nice to see you in person. 
  • Medical record: If you requested your medical record, we are now able to process your request. If this request is urgent, please contact the hospital switchboard and we will expedite.

A message to our cancer patients receiving radiation therapy

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At the Cancer Care Center at Central Maine Medical Center, our state-of-the-art Varian TrueBeam linear accelerators deliver radiation therapy with speed, precision and advanced technology—targeting tumors effectively while minimizing exposure to surrounding healthy tissue. This leading-edge equipment depends on sophisticated computer systems to operate with accuracy, safety and reliability. We know that the Cancer Care Center is one of only a few sites in Maine for this type of radiation therapy and getting online was one of our highest priorities. 

We are pleased to share that radiation therapy services at the Cancer Care Center have been fully restored. Our linear accelerators and related systems have undergone rigorous testing and validation by our information technology and oncology physics teams to ensure clinical readiness and patient safety.

If you have not yet heard from your oncology care team, please know we will be reaching out soon to schedule or reschedule your treatment appointments and to discuss your care plan. We are honored to support you on your cancer journey and remain committed to delivering the highest quality of care.

If you have questions, please contact us at 207-795-2935.

A message to our patients about the “Contact Us” form

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We continue to restore normal operations following our recent system outage. With most of our practices and locations now fully reachable by phone, we are retiring the “Contact Us” form from our temporary website.

Nearly 600 patients used the form to schedule or reschedule appointments, request prescription refills, and get assistance during the outage — and we’re grateful it helped us stay connected when phones were down.

Now, the best way to reach us is directly by phone or in person. If you are still unable to reach the location or provider of your choice, please call one of our main switchboards for support:

  • Main Switchboard:
    207-795-0111
  • Central Maine Medical Center:
    207-795-0111
  • Bridgton Hospital:
    207-647-6000
  • Rumford Hospital:
    207-369-1000


We will continue to keep you informed as we move one step closer to full system restoration each day — with a continued commitment to your care and convenience.