Central Maine Healthcare

Where You are the Center

David Gillis

A message to our community

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Dear patients and friends of Central Maine Healthcare,

I am pleased to share that our systems have been fully restored following the recent system outage. I know this disruption affected many of you, and I am deeply grateful for your patience and understanding.

I fully acknowledge that this event created difficulty for many of our patients and families. The interruption of access to your care team, the patient portal, appointment scheduling, obtaining prescriptions and lack of normal communication was frustrating, and we sincerely apologize for the inconvenience and distress it may have caused. 

Not being able to reach you—and you not being able to reach us—were among the hardest aspects of the outage. We missed speaking with you, hearing from you and supporting you in real time. If you visited us in person at Central Maine Medical Center, Bridgton Hospital, Rumford Hospital or one of our physician practices—thank you. If you connected with us through social media or our temporary website, thank you for staying engaged.

From the moment the outage was detected, our information technology teams—alongside national cybersecurity experts—acted swiftly to contain and assess the situation and begin the process of analysis and secure restoration.

The dedication of our team members and caregivers never wavered. Our doctors, nurses and clinical teams moved quickly—relying on tireless coordination—to ensure you and your family continued to receive the compassionate, high-quality care you deserve. Our emergency departments and physician practices were as busy as ever, and we remained focused on delivering care despite the circumstances.

We also heard from clinicians who found moments of meaning and connection without the computer screens of doctor’s offices—an unexpected silver lining. Some recalled a time when paper systems were standard and shared that knowledge with younger colleagues. But while there was a touch of nostalgia, it was also a difficult path. Our caregivers deserve special thanks for their adaptability,  resilience and  unwavering dedication to patients.

In addition to all of you, I extend my heartfelt appreciation to our 3,200 team members—especially our information technology team—that worked around the clock to restore hundreds of servers and thousands of workstations.

We have emerged a stronger, more secure health system. We are more connected and more committed than ever to taking care of you—whether on paper or online, it’s truly the people that matter most.

Thank you,

Steve Littleson
President and CEO
Central Maine Healthcare

A message to our cancer patients receiving radiation therapy

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At the Cancer Care Center at Central Maine Medical Center, our state-of-the-art Varian TrueBeam linear accelerators deliver radiation therapy with speed, precision and advanced technology—targeting tumors effectively while minimizing exposure to surrounding healthy tissue. This leading-edge equipment depends on sophisticated computer systems to operate with accuracy, safety and reliability. We know that the Cancer Care Center is one of only a few sites in Maine for this type of radiation therapy and getting online was one of our highest priorities. 

We are pleased to share that radiation therapy services at the Cancer Care Center have been fully restored. Our linear accelerators and related systems have undergone rigorous testing and validation by our information technology and oncology physics teams to ensure clinical readiness and patient safety.

If you have not yet heard from your oncology care team, please know we will be reaching out soon to schedule or reschedule your treatment appointments and to discuss your care plan. We are honored to support you on your cancer journey and remain committed to delivering the highest quality of care.

If you have questions, please contact us at 207-795-2935.

A message to our patients about the “Contact Us” form

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We continue to restore normal operations following our recent system outage. With most of our practices and locations now fully reachable by phone, we are retiring the “Contact Us” form from our temporary website.

Nearly 600 patients used the form to schedule or reschedule appointments, request prescription refills, and get assistance during the outage — and we’re grateful it helped us stay connected when phones were down.

Now, the best way to reach us is directly by phone or in person. If you are still unable to reach the location or provider of your choice, please call one of our main switchboards for support:

  • Main Switchboard:
    207-795-0111
  • Central Maine Medical Center:
    207-795-0111
  • Bridgton Hospital:
    207-647-6000
  • Rumford Hospital:
    207-369-1000


We will continue to keep you informed as we move one step closer to full system restoration each day — with a continued commitment to your care and convenience.

A message from Central Maine Healthcare about phone calls from our team members 

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Our information technology teams are moving swiftly toward full restoration of our systems and schedules. Patients may receive phone calls from our team. These calls are an important part of reconnecting with you—whether it’s to confirm a routine appointment, discuss lab or imaging results, or reschedule an elective surgery.

Our team may ask you to confirm information, like your full name, date of birth, or insurance details. We will never ask for your Social Security number.

We encourage you to take these steps if you are unsure about a call:

  • Ask questions. Our team members will gladly identify themselves.
  • Hang up if something doesn’t feel right. Then, call your practice directly or call our main switchboard at 207-795-0111.
  • Don’t give your Social Security number—no one from Central Maine Healthcare will ever request it over the phone. 

If you are ever in doubt, give us a call—we’ll be happy to confirm we called, and it’s always nice to hear from you.

A message from Michael Berlowitz, MD, Chief Medical Officer, Chief of the Central Maine Heart and Vascular Institute

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Since the system outage on June 1, our physician and clinical teams have remained fully committed to providing safe, high-quality care for our communities. We quickly activated our established downtime procedures, shifting from computer to paper systems, ensuring patient care continued with minimal interruption.  Many of us remember well the days of paper charts and few computers.  

Throughout our emergency departments, operating rooms, and physician practices, we have continued to care for patients at a high level—from routine visits to urgent surgical procedures. I am incredibly proud of all our team members who have risen to this challenge with skill, professionalism, and compassion.

As we make steady progress toward full system restoration, I want to reassure our communities that patient safety and high-quality care remain our highest priority. If your appointment with us required rescheduling, or certain test results or procedures were delayed, you have either heard or will hear from us soon to reschedule your visit, procedure or review your results. 

On behalf of your medical staff, we are doing what we do best, providing excellent, high-quality care to our patients every day—with every resource possible—because you are not just our patients, you are our neighbors, friends and family.

Information technology and phone update

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The Central Maine Healthcare information technology team, along with a team of national healthcare experts, continue to assess the restoration of our systems after the reported outage on June 1, 2025. While we do not have a clear timeline for full restoration of our systems, servers and computers, we will continue to provide updates as they become available. 

Almost all phone lines have been restored. Patients can contact all hospitals and most physician practices. There are a few exceptions where phone lines are still down, most notably the CMMC Outpatient Pharmacies, Central Maine Healthcare Orthopedics and therapy services locations.

The Cancer Care Center at Central Maine Medical Center has two functioning lines as of today. If you have difficulty reaching the Cancer Care Center, please call the main switchboard at 207-795-0111.

Swift River Family Medicine also has working phone lines.

A message about your prescriptions 

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What if I need a prescription?

If you need a new prescription or a refill, please call or visit the doctor’s office where you are regularly seen. 

Your doctor’s office can be reached at their usual office number. Your call will be answered by our caregiver team, and they will be glad to speak with you. 

If you are having difficulty getting through to us by phone, please call the hospital switchboard at 207-795-0111 and a message will be hand delivered to your doctor’s office. 

Other local pharmacies

While many prescriptions can be called into local pharmacies from your doctor’s office, some require a handwritten prescription for the local pharmacy to accept it.

In these cases, if your provider authorizes the prescription, you will need to pick up the paper prescription in person and bring it to the pharmacy of your choice. 

What can the CMMC Pharmacy do to help me?

If you are a regular patient at our CMMC Pharmacy at 12 High Street or CMMC Specialty Pharmacy at 10 High Street on the CMMC campus, the pharmacy team may be able to help you with some medications. 

Although the pharmacy phone lines are currently not working, you are welcome to visit the pharmacy in person and ask to speak to our team about your prescriptions. 

If you are unable to visit us in person, please call the hospital switchboard at 207-795-0111.

A message for all Central Maine Healthcare patients about appointments and medical records  

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Text and email reminders for appointments
We cannot currently send email or text reminders to patients. In some cases, we have been able to find schedules and call patients to remind them of appointments, but this varies by location and day. If you are on the myHealthlink patient portal, your appointments will be visible there. Once we are back on the network, this service will resume as soon as possible. 

Appointment cancellations
If an appointment is cancelled, Central Maine Healthcare teams are doing their best to contact you. If you are on the myHealthlink patient portal, your appointment will also be visible there. 

Medical records
Due to our system outage, we are unable to access your record. Your name will be put on a prioritized list for fulfillment, and we will be glad to accommodate your request as soon as our system is online. 

If you are a patient with access to our patient portal, myHealthlink, you may be able to access some of your records there. 

Update on system outage at Central Maine Healthcare

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Team members at Central Maine Healthcare are working tirelessly to restore systems and have made significant progress since the outage began early last week.  

Many phone lines have been restored, with 12 more added today. We are able to accept patient calls at Central Maine Medical Center, Bridgton Hospital and Rumford Hospital and primary care practices, all of which are busy treating patients. 

Our information technology team has been augmented with national healthcare IT experts who continue to work around the clock to address the cause of the system outage and restore the network as soon as possible. 

Doctors at all hospital locations are performing surgery and diagnostic procedures with schedules that are growing daily.  

Central Maine Medical Center continues to treat all patients who arrive by ambulance, as well as walk-in patients, including trauma and cardiovascular patients who are in need of advanced interventional care. 

Bridgton Hospital and Rumford Hospital emergency departments continue to accept all patients. 

Patients can visit  www.centralmainehealthcare.org or access the link from each of the hospital Facebook pages for daily updates.