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Central Maine Healthcare

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Giving

Volunteer Services

Apply to Volunteer Here

Are you passionate about making a positive impact on the lives of others? Do you have a heart for healthcare and a desire to give back to your community? Whether you’re a student looking to learn, a retiree seeking purpose, or anyone in between, we invite you to become a vital part of our dedicated volunteer team! CMH Volunteers are the health system’s community ambassadors for healthy and compassionate living. Our volunteers serve patients, support families, and assist in delivering healthcare services with compassion, competence, and dignity.

Honoring our Volunteers – National Volunteer Week

Benefits of Volunteering

Community Contribution: Actively contribute to your community and experience growth and fulfillment by giving back and contributing to the well-being of others.
Career Exploration: Get an inside look at the healthcare industry, discover various career paths and build a strong foundation for your future endeavors.
Build Connections: Connect with like-minded peers and healthcare professionals who share your passion for helping others. Forge lasting friendships and valuable networks.
Enhance Your Skills: Develop essential skills such as communication, teamwork and problem-solving while working in a dynamic healthcare environment.
Personal Growth: Volunteering enhances self-esteem, confidence and a sense of accomplishment.

Adult Volunteers: Eligibility and Requirements

  • Be at least 18 years of age
  • Pass a Background Check
  • Vaccinations Required: Varicella, MMR
  • Annual Flu Shot
  • TB test (completed by the hospital’s Employee Health & Wellness team)
  • Complete a volunteer orientation and participate in annual trainings
  • Commit to at least three to four hours a week (same day/same time every week)

Junior Volunteers: Eligibility and Requirements

  • Be between the ages of 14 and 17
  • Pass a background check
  • Vaccinations required: Varicella, MMR
  • Annual flu shot
  • TB test (completed by the hospital’s Employee Health & Wellness team)
  • Attend volunteer orientation
  • Commit to at least four hours a week (same day/same time every week)
  • Be responsible and independent
  • The summer high school program runs mid-June through August.

Orientation and Training: We provide comprehensive orientation and training to ensure you are well-prepared for and confident in your role. Your safety and the well-being of our patients are our top priorities.

Areas of Service

Volunteer opportunities vary at each of our facilities and every effort is made to place volunteers in duties that match their current and past experience to make this a satisfying experience. We offer a variety of roles to match your interests and skills, including:

  • Administrative/ Clerical Support
  • Caring Stitchers
  • Comfort Cart Rounding
  • Emergency Department Assistant
  • Guest Services
  • Hospital Runner
  • Medical Imaging Lobby Host
  • Patient Companionship
  • Pet Therapy
  • Unit Volunteer
  • Visitor Escorts
  • YMCA Gym @ CMMC
  • Associates Volunteer Program: We need – and value – our Philanthropy office volunteers! The Associates Volunteer Program has a huge role in the CMH Philanthropy office. Many of our volunteers are from local businesses; some have been with us since we created the program more than 20 years ago. Associate members work as ambassadors for CMH’s fundraising efforts. As fundraisers and “friend raisers”, Associates are instrumental in raising hundreds of thousands of dollars each year for hospital programs and services. CMH is very fortunate to have such a caring, compassionate and dedicated group of volunteers to help with its fundraising efforts. We couldn’t do it without them! If you are interested in becoming an Associates Volunteer, learn more by downloading our Associates Volunteer Program information sheet, or call the Philanthropy Office at 207-795-2668.

Apply to Volunteer Here

Once an application is received, you will be contacted by the Volunteer Office to schedule an interview.

“Volunteers do not necessarily have the time; they just have the heart.” —Elizabeth Andrew

Contact Us
Central Maine Healthcare Volunteer Services
300 Main Street, Lewiston, ME  04240
Tel:  207-795-2472, Fax:  207-753-7183
Email:  Volunteering@cmhc.org

Circle of Gratitude

for Grateful Patients and Families


Lift your Spirit, Share Your Gratitude

The Circle of Gratitude is a philanthropic program for Central Maine Healthcare’s grateful patients and their family members. Finding a way to say thank you for the exceptional care you received from our dedicated team of doctors, nurses and specialists is a powerful part of the healing process.

Together, we can spread gratitude, compassion and healing!

Send a message to your caregivers
Send a personalized message to your doctors,
nurses, or staff to let them know how their kindness
and expertise have touched your life.

Share Your Story
Your story speaks to the outstanding care you received. Sharing your journey not only brings joy to those who cared for you, but also serves to inspire others. Tell us how our team made a difference in your experience—your story could offer hope to others facing similar challenges.

Give a Gift
A donation to our Grateful Patient Funds enables us to maintain the highest quality of care for all patients. From cutting-edge medical equipment to expanded patient services, every gift, no matter the size, supports our mission of compassionate care.

Send a Thank You
Share Your Story
Donate Today!

For more information on the Circle of Gratitude, please email giving@cmhc.org or call the Office of Philanthropy at 207-795-2685.

Pay my Bill


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Contact Us

To discuss billing issues, please contact Central Maine Healthcare Patient Financial Services.

Office Hours:

  • Phone Calls:  Monday thru Friday – 8:30 a.m. to 6:00 p.m.
  • In Person: Monday through Friday – 8:30 a.m. to 4:00 p.m. at 29 Lowell Square, Lewiston (1st floor)

Customer Service Phone Numbers:

  • Bridgton Hospital  (207) 795-2237
  • Central Maine Medical Center  (207) 795-2237
  • Rumford Hospital  (207) 795-2237
  • Toll Free in Maine 1-833-486-2738

Mailing Addresses:

Bridgton Hospital
P.O. Box 1001
Lewiston, ME 04243-1001

Central Maine Medical Center
P.O. Box 4100
Lewiston, ME 04243-4100

Rumford Hospital
P.O. Box 441
Lewiston, ME 04243-0441

Visitor Guidelines

CURRENT POLICY AS OF 5/18/2023

Visiting Hours

Central Maine Medical Center
8 a.m. to 8 p.m. daily
Maternity – 12 p.m. to 8 p.m. daily

Bridgton Hospital
8 a.m. to 8 p.m. daily
Weekends – please enter through the Emergency Department

Rumford Hospital
8 a.m. to 8 p.m. daily
Weekends – please enter through the Emergency Department

CMH Provider Team
Normal business hours 

RESTRICTIONS ON VISITATION

Professional judgment will be used to determine whether visitation should be limited for clinical reasons, or, in the event of a shared room, the needs and privacy of other patient(s) in the room, observing the following guidelines:        

  • The patient has two options regarding restriction of visitation:
    • a.      Denied = deny all information; or
    • b.      Restricted = information to be given is restricted as specified by the patient.
  • The patient has the right to:
    • a.      Designate persons to be considered as support persons for visitation by communicating this to the healthcare provider orally or in writing; and
    • b.      Designate visitors, change, or revoke the designation at any time.
  • Patients may have up to two (2) visitors at one time.
  • Designated visitors, along with the changes to designations, should be communicated to the Patient Access Center (PAC) team, Central Registration at Bridgton Hospital and Rumford Hospital or the Hospital Operator as noted in the electronic medical record.
  • In the absence of restrictions, the patient will be on regular status and the caller will be transferred to the patient care unit.
  • In arranging visiting hours, nursing department will balance the patients’ need for rest, with the benefit of having visitors.
  • The charge nurse or patient’s assigned nurse is expected to exercise good judgment in limiting the frequency, duration, and number of visitors.
  • The organization reserves the right to limit visitation for other situations, including community transmission of disease and other clinical restrictions, the disruptive behavior of a visitor, the impact of visitors on the patient or roommate’s need for privacy (especially during a procedure or test), court orders limiting or restraining contact and behavior presenting a direct risk for threat to patients or staff.
  • Visitors’ requests to stay overnight will be granted as long as the patient is located and remains in a single room and the request does not interfere with the medical care of the patient.
  • Additional concerns surrounding the safety of patients and staff can be further addressed through a call to Security, the Nursing Supervisor, by using Signal 5000, or as appropriate to your campus. 

VISITATION GUIDELINES FOR MINORS, DEPENDENTS

  • Minor visitors/siblings may visit minor patients, when a supervising adult accompanies them and remains present.  In these situations, minor visitors may check on their friend but may not remain in the patient’s room without a supervising adult.
  • Minor siblings will not be allowed to stay overnight and/or be responsible for minor patients.
  • When the patient is a minor and the PARENT(S) ARE MINOR CHILDREN, the situation should be handled like a parent and child relationship, unless the provider and/or nursing staff identify problems that affect the care and treatment of the minor.  Adult relatives may be included based on relationships and the needs of the situation.
  • Minor children shall NOT spend the night with the adult patients.  One identified exception is the breast-feeding mother where a separate adult can stay and assist with the infant.
  • Mentally or physically challenged visitors should NOT be left alone and unsupervised with patients; there must be a supervising and accompanying adult at all times, preferably a family member, to avoid distress to patient, visitor and staff.  For situations that require additional assessment, contact Care Management staff for guidance. 

Extraordinary Circumstances:

  • Certain patients will require ongoing accompaniment by a family member or other visitor for some or all of their hospital stay.  Extraordinary circumstances include:
    • a.         Patients with significant intellectual disabilities;
    • b.         Patients with unique communication needs, such as dementia/confusion or language barriers that cannot be addressed appropriately through typical translation services;
    • c.          Patients in police custody;
    • d.         Patients from institutions who require near-constant attendance by a staff member with special understanding of the patient’s needs;
    • e.         Patients who require near-constant attendance and have an immediate family member who is willing to be in attendance; or
    • f.           Compassionate care or end of life care. 

Clinical Restrictions

  • Justified clinical restrictions may include, but need not be limited to, one or more of the following:
    • a.      A court order limiting or restraining contact;
    • b.      Behavior presenting a direct risk or threat to the patient, hospital staff or others in the immediate environment;
    • c.       Behavior disruptive to the function of the patient care unit;
    • d.      Patient’s risk of infection by visitor;
    • e.      Visitor’s risk of infection by patient;
    • f.        Patient’s need for privacy or rest;
    • g.      When the patient is undergoing a clinical intervention or procedure and the treating health care professional believes it is the patient’s best interest to limit visitation during the clinical intervention or procedure; and,
    • h.      Registered sex offenders in nursing units such as Pediatrics when there are children present as patients. 

Visitor Requirements
In-person visitors must follow infection prevention measures, including:

  • Visitors entering rooms of patients on Isolation Precautions are required to adhere to all safety and posted Personal Protective Equipment (PPE) requirements.
  • Visitors are not allowed to eat or drink while in Isolation Precaution rooms.
  • Visitors may be asked to leave during aerosol generating procedures (AGP) or the collection of respiratory specimens for patients on Isolation Precautions.
  • It is strongly encouraged that visiting not occur during times of acute illness or exposure, but if unavoidable, masking is required.
  • Masking continues to be required under the following circumstances:
    • a.      If the visitor is experiencing any respiratory symptoms such as runny nose, sore throat, cough, shortness of breath, or fever, fatigue, body aches, headache or vomiting/diarrhea.
    • b.      If the visitor tested positive for SARS-Co-V2 within the previous 10 days.
    • c.       If the visitor has had a known exposure to a communicable disease (ex. 10 days for COVID without a test, 7 days if tested negative).
    • d.      If entering an area/unit designated for high risk patients or identified as experiencing ongoing transmission of infection.
  • Visitors must sanitize hands upon entry and when leaving a patient room.
  • Visitors should not wear gloves unless directed to do so by a staff member.
  • Visitors are not permitted to bring personal items beyond absolute essentials (e.g. wallet or purse, keys, cell phone).
  • Visitors are permitted to leave and return to the building during designated visiting hours.
  • Video conferencing and telephone calls may be possible alternatives to in-person visitation and escorting. Leadership will work with the administrator-on-call and the attending physician to make a final determination on whether visiting criteria are met.

DISCLAIMER STATEMENTS
Extenuating circumstances may necessitate deviation from the terms of a policy. It is understood that emergent situations may occur, which require immediate resolution. Where applicable, appropriate documentation should be created to support the necessity for such deviations.

Updated May 1, 2023

Ways to Give

Help make a difference in your community’s well-being.

Central Maine Healthcare is dedicated to providing compassionate, high-quality healthcare to residents of central Maine, every day.

Our non-profit hospitals – Bridgton Hospital, Central Maine Medical Center and Rumford Hospital – rely on community support to help us strengthen and enhance our patient care, health education, medical equipment, and facilities, and ensure that central Maine, the Lakes Region and the River Valley continue to receive top-notch healthcare close to home. Whether you choose to donate to a specific program or service or make a general contribution, your gift will make a positive impact on the health and well-being of your community.

For more information about ways to give to Central Maine Healthcare, please contact our Office of Philanthropy by email at giving@cmhc.org or telephone at 207-795-2685.

Annual Giving

Circle of Gratitude

Corporate Partnerships

Memorial Gifts

Planned Giving

Volunteering

Make a Gift
to CMH Today!

Donate to CMMC
Donate to Bridgton Hospital
Donate to Rumford Hospital
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