How To Request Your Medical Records
Maine law ensures that patients have the right to access and request disclosure of their medical information. Under this law, a patient’s medical record must be made available upon receipt of a written request from the patient or the patient’s representative. Any disclosure of medical records must be accompanied by the patient’s consent or authorization. Records of your hospital stay are maintained by the hospital’s Medical Records Department, also known as the Health Information Management Department.
If you have questions or need additional information, please contact us at 207-795-2480, Monday – Friday, 8:00 am – 4:00 pm.
To request your medical records, please follow these steps:
1. Download the Release of Information form:
- Bridgton Hospital – English | Spanish
- Central Maine Medical Center – English | Spanish
- Rumford Hospital – English | Spanish
2. Ways to submit the completed and signed form:
- Fax it to 207-344-0674
- Email it to CMME-MedicalRecords@primehealthcare.com
To check on the status of a request, please contact us at 909-657-5767.
Please note: The patient or the patient’s representative must include a copy of a valid, government-issued photo ID with a signature when submitting the Release of Information Form.
For Attorneys, Law Firms, and Third Parties
Central Maine Healthcare uses ChartSwap, a secure, HIPAA-Compliant online platform, to process requests for medical and billing records. Register and submit requests through ChartSwap. Please note: Medical Records and Billing Records must be requested separately. A valid Release of Information form must be included with the request.
For subpoenas, please direct them to our service agent:
Cogency Global, Inc.
c/o Ezekiel Callanan
75 York Street, Suite 2
Portland, ME 04101
