System Outage

What if I need a prescription?

If you need a new prescription or a refill, please call or visit the doctor’s office where you are regularly seen. 

Your doctor’s office can be reached at their usual office number. Your call will be answered by our caregiver team, and they will be glad to speak with you. 

If you are having difficulty getting through to us by phone, please call the hospital switchboard at 207-795-0111 and a message will be hand delivered to your doctor’s office. 

Other local pharmacies

While many prescriptions can be called into local pharmacies from your doctor’s office, some require a handwritten prescription for the local pharmacy to accept it.

In these cases, if your provider authorizes the prescription, you will need to pick up the paper prescription in person and bring it to the pharmacy of your choice. 

What can the CMMC Pharmacy do to help me?

If you are a regular patient at our CMMC Pharmacy at 12 High Street or CMMC Specialty Pharmacy at 10 High Street on the CMMC campus, the pharmacy team may be able to help you with some medications. 

Although the pharmacy phone lines are currently not working, you are welcome to visit the pharmacy in person and ask to speak to our team about your prescriptions. 

If you are unable to visit us in person, please call the hospital switchboard at 207-795-0111.

Text and email reminders for appointments
We cannot currently send email or text reminders to patients. In some cases, we have been able to find schedules and call patients to remind them of appointments, but this varies by location and day. If you are on the myHealthlink patient portal, your appointments will be visible there. Once we are back on the network, this service will resume as soon as possible. 

Appointment cancellations
If an appointment is cancelled, Central Maine Healthcare teams are doing their best to contact you. If you are on the myHealthlink patient portal, your appointment will also be visible there. 

Medical records
Due to our system outage, we are unable to access your record. Your name will be put on a prioritized list for fulfillment, and we will be glad to accommodate your request as soon as our system is online. 

If you are a patient with access to our patient portal, myHealthlink, you may be able to access some of your records there. 

The Topsham Care Center phone is now accepting calls at 207-798-6300.

Team members at Central Maine Healthcare are working tirelessly to restore systems and have made significant progress since the outage began early last week.  

Many phone lines have been restored, with 12 more added today. We are able to accept patient calls at Central Maine Medical Center, Bridgton Hospital and Rumford Hospital and primary care practices, all of which are busy treating patients. 

Our information technology team has been augmented with national healthcare IT experts who continue to work around the clock to address the cause of the system outage and restore the network as soon as possible. 

Doctors at all hospital locations are performing surgery and diagnostic procedures with schedules that are growing daily.  

Central Maine Medical Center continues to treat all patients who arrive by ambulance, as well as walk-in patients, including trauma and cardiovascular patients who are in need of advanced interventional care. 

Bridgton Hospital and Rumford Hospital emergency departments continue to accept all patients. 

Patients can visit  www.centralmainehealthcare.org or access the link from each of the hospital Facebook pages for daily updates.

We have limited phone connectivity at many of our practice and hospital locations today. We welcome you to call the main line for the location you are trying to reach. If you are unable to reach us by phone, you can visit us in person or call our main line at CMMC 207-795-0111.

If you need a prescription refilled, please bring the most recent bottle or container with the prescription label on it with you, or have it available when you call us. This will make identifying the details of your prescription easier and enable us to help you faster.

While we continue to work hard to bring our systems back online, our hospitals continue to treat patients in our emergency departments, admit critically ill patients to our ICU, and see patients in all of our physician practices. We are prioritizing restoring services to certain outpatient diagnostic services and our retail pharmacy, which have limited capability. We will keep our patients and the public up to date.

If you are experiencing a medical emergency, our Emergency Department is open or call 911.

Our phone lines are now open at Bridgton Hospital at 207-647-6000. Our team is standing by to take your calls.

Having difficulty reaching our medical group practices? Most of our clinics or physician practice locations are open. We welcome your visit during regular business hours.

The phone lines at North Bridgton Family Practice and Walk-In Clinic are now open at 207-647-9021.

Naples Family Practice is now able to receive calls at 207-693-6106.

If you are visiting our lab or medical offices and have your lab order or appointment letter, please bring it with you for faster service.

MyHealthlink, our patient portal, is functional and may be helpful for reference. Please note, we are unfortunately not receiving your messages from the patient portal.

While we know our system outage has been challenging, please know that your doctors, nurses, and care team at Bridgton Hospital have been thinking of you and hope you are well.

We will continue to provide updates as they become available.

#BridgtonHospital

If you are experiencing a medical emergency, our Emergency Department is open or call 911.

Having difficulty reaching Central Maine Medical Center or our medical group practices? Most of our clinics or physician practice locations are open. We welcome you to visit during regular business hours.

If you are visiting our lab or medical offices and have your lab order or appointment letter, please bring it with you for faster service.

MyHealthlink, our patient portal, is functional and may be helpful for reference. Please note, we are unfortunately not receiving your messages from the portal.

We do have limited phone access at 207-795-0111. Our team is standing by to take your calls.

While we know our system outage has been challenging, please know that your doctors, nurses and care team at Central Maine Medical Center have been thinking of you and hope you are well.

We will continue to provide updates as they become available.

#CentralMaineMedicalCenter #CMMC

If you are experiencing a medical emergency, our Emergency Department is open or call 911.

Our phone lines are now open at Rumford Hospital at 207-369-1000. Our team is standing by to take your calls.

Swift River Family Medicine patients can now call 207-562-4226.

All clinics and physician practice locations are open. We welcome your visit during regular business hours.

If you are visiting our lab or medical offices and have your lab order or appointment letter, please bring it with you for faster service.

MyHealthlink, our patient portal, is functional and may be helpful for reference. Please note, we are unfortunately not receiving your messages from the patient portal.

While we know our system outage has been challenging, please know that your doctors, nurses, and care team have been thinking of you and hope you are well.

We will continue to provide updates as they become available.

#RumfordHospital