Central Maine Healthcare

Where You are the Center

Circle of Gratitude

Baby Lena’s Story

Within minutes of their daughter arriving, it was clear that the baby was in distress. She was quickly whisked away to the NICU at CMMC due to complications from fluid in her lungs. Ben and Kim stayed with their little one while she received care in the NICU for a week. Family members watched their older son. The baby recovered and the family was able to head home together.

Ben and Kim are grateful for all of the doctors and nurses who cared for their daughter with compassion and provided them comfort during a stressful time. Today, their baby girl is thriving, and she and her older brother are seen regularly at Central Maine Pediatrics.

Deidra’s story

Deidra received a grim diagnosis in February of 2022: triple negative breast cancer. Since then, she’s undergone chemotherapy and a double mastectomy. Deidra sought treatment at the Cancer Care Center at CMMC, and she was overwhelmed by the care team’s compassion and dedication to her health.

Hector Tarraza, MD, chief of the Oncology Institute, says that before the Center opened in 2022, it was challenging for patients to navigate their way around multiple cancer care locations.

“Now, everything is under one roof and very patient-centered,” says Dr. Tarraza. “We have surgical oncology, radiation oncology and an infusion center all in one building. It was designed to be open, spacious and healing. We want anyone in central Maine who faces a cancer diagnosis to know we’re here for them. When they come to the Cancer Care Center, they’re going to receive state-of-the-art care, and they don’t have to travel far to get it.”

Deidra recently finished a series of treatments at the Center and now follows a routine schedule of maintenance appointments. She’s also living her life to the fullest.

“There is no such thing as putting things off,” she says. “It’s about living in the moment. We’ve taken some amazing family trips, and we’re building a beautiful backyard patio. These are things my husband and I would never have even considered before I was diagnosed. I wish everyone could have this perspective without going through the hard stuff.”

Ralph’s story

Ralph and his wife were driving home on a January day when he began sweating profusely and felt sick to his stomach. Ralph sped up and crossed into the opposite lane. “Debbie started to holler for me to slow down and that was the last thing I heard before passing out,” Ralph says. “When I came to, the car had gone off the road and slammed into a ditch.” Ralph had suffered a massive heart attack.

While Debbie wasn’t badly hurt, Ralph was rushed to CMMC where he received the diagnosis and began treatment. Ralph now spends three days a week at the Central Maine Heart and Vascular Institute (CMHVI) for rehabilitation. It’s a lot of time and effort, but he feels he’s lucky to be there. His provider said if he hadn’t been in the accident, it’s likely he would have died in his sleep that night.

“So here I am, and I’m doing really well,” Ralph says. “I work with the Cardiovascular Rehabilitation team three times a week and they’ve been great. Debbie and I are eating a lot healthier and exercising. I’m doing seven or eight miles between the treadmill and the stationary bike, which is great, considering that three months ago I couldn’t even take two steps.”

Lisa B’s Story

“If it weren’t for Dr. DeFrance and his team, I wouldn’t be where I am today. It was clear that they heard me and understood the challenges I was facing. I have a new outlook on life!” 

A dedicated athlete when she was younger, Lisa had 14 surgeries on her knees, which left her with a very poor quality of life. She was determined to find someone who would listen to her and acknowledge her suffering.

“I couldn’t ride a bike with my kids,” says Lisa. “I couldn’t mow the lawn or rake leaves. I’d seen several doctors, and it was frustrating. They all told me I’m too young for a knee replacement and cortisone shots stopped working. The pain was excruciating.”

Then Lisa met Michael DeFrance, DO, at Central Maine Healthcare Orthopedics.

“Dr. DeFrance really listened to me. I told him about all of the previous surgeries and the pain. He suggested a double knee replacement, and I trusted him completely to make things better for my mobility and, truthfully, my life.”

After successful surgery, Lisa continued to make progress. She worked with Len Farinas, a physical therapist at Central Maine Therapy Services, conveniently located next door to Central Maine Healthcare Orthopedics. 

“Lisa will tell you how often she celebrates the gains she’s making during physical therapy,” Len says. “She’s exuberant, and it’s contagious joy. She lets everyone in the gym know how excited she is.” 

With a new bounce in her step, Lisa is back to being the active person she once was, with absolutely no restrictions on her activity.

“I now play with my grandkids,” says Lisa. “I go out and walk all the time. At work, people walk fast to catch up to me.”

Vendor Relations

Dear Vendor,

Thank you for your continued assistance and for the partnership that allows us to serve our patients. In an effort to help manage the environment of care and also protect the privacy rights of our patients, Central Maine Healthcare and its affiliated facilities have partnered with VendorMate to implement the Central Maine Healthcare Vendor Program to coordinate and manage all vendor registration and credentialing. Central Maine Healthcare has also revised its vendor activities policy and code of conduct. Please review all documents as provided.

Delivery and Billing

Central Maine Healthcare (CMHC) is an Integrated Delivery Network (IDN), therefore these guidelines applies to Central Maine Medical Center (CMMC), Bridgton and Rumford Hospitals, and all of Central Maine Healthcare clinics. Please note that CMMC in Lewiston is the primary receiving facility. All items, other than food and pharmaceuticals, should be sent to the address below.

Delivery Address: 
Central Maine Medical Center
95 Spring Street Lewiston, ME  04240

Billing Address:
Central Maine Medical Center
29 Lowell Street, Box A
Lewiston, ME  04240

All materials shipped must have affixed to the outside of the container a packing list that shows the Purchase Order numbers and a line item description of its contents. Invoices must cite the purchase order number and prices charged shall be equal to prices shown on the applicable Purchase Order. Any differences should be resolved with the Buyer prior to invoice preparation.

Registration and Sign In

Vendor companies and representatives must complete registration in order to continue doing business with CMHC. To register vendor companies must click on the registration link. A Federal Tax identification number (FEIN) and a credit card are required to complete the vendor company registration. Additional representatives only need the FEIN. The cost of vendor companies initial registration is dependent on criterion that is based on representatives access to patient care areas and the scope of products and services marketed to CMHC. Vendors profile placement is determined by CMHC.

CriteriaFee
Active High profile vendors$250 per year per company
Active Medium profile vendors$100 per year per company
Potential and Low profile vendors$25 per year per company

A valid appointment and current credentials are required for sign-in. The sign-in kiosk is located in the lobby of the main entrance at CMMC in Lewiston. With a valid appointment and current credentials, representatives will be able to print out a single-use identification badge that is to be worn throughout the visit. Representatives must sign-out at the kiosk upon exiting. Representatives visiting Bridgton and Rumford hospitals should continue to use the existing sign-in processes. All registered vendors will be notified via email when electronic sign-in is also available at Bridgton and Rumford.

We would also like to take this opportunity to remind you that patient confidentiality and privacy is of paramount importance at CMHC. It is our expectation that you will adhere to all policies regarding patient confidentiality and privacy and the privacy and security standards contained in the Health Insurance Portability and Accountability Act of 1996, commonly known as HIPAA.

Also posted at the Central Maine Healthcare Vendor Program website and at the facilities individual websites under the link Vendor Relations is CMHC Vendor Activities Policy, Code of Conduct, and Department/Buyer Contact Information Sheet.

If you have any questions regarding the Central Maine Healthcare Vendormate Program, please contact Mazie Farr in Material Services at 795-5586 or farrma2@cmhc.org.

To start your registration process go to  Vendor Registration.

Arbor House

Welcome to Arbor House

Built on the simple idea that nothing else should matter when you are focused on helping a family member get well, the Arbor House provides a safe place to stay, prepare meals and recharge while keeping close to a hospitalized loved-one throughout their treatment.

The Arbor House, located on CMMC’s campus, strives to offer all the comforts of home. It is warm, safe and comfortable.

Click here to read and review the Arbor House Policies, Procedures and Disclosures.

For more information about the Arbor House, call (207) 795-0111.

Donate to the Arbor House Fund Today!

Memorial Gifts

Memorial gifts celebrate the life and legacy of a loved one. Making a gift in memory of a loved one is a great way to pay tribute to that individual and recognize the special care they may have received from Central Maine Healthcare.

There are three ways to designate Central Maine Healthcare as the beneficiary of your condolences:

Send a memorial gift by check to:

  • Bridgton Hospital Memorial Gifts, 10 Hospital Drive, Bridgton, ME 04009
  • CMMC Memorial Gifts, 300 Main Street, Lewiston, ME 04240
  • Rumford Hospital Memorial Gifts, 420 Franklin Street, Rumford, ME 04276

Include appropriate language in loved one’s obituary:

In lieu of flowers, the family requests memorial donations be made in (Name’s) honor to (Hospital), c/o Central Maine Healthcare Philanthropy Office, 300 Main Street, Lewiston, ME 04240, or online at cmhc.org/giving/memorial-gifts.

Give online:

To make a memorial or tribute gift by credit card, please click on the link below.

Online Giving

For more information about Memorial Gifts to Central Maine Healthcare, please contact giving@cmhc.org or call 207-795-2685. 

Volunteer Services

Apply to Volunteer Here

Are you passionate about making a positive impact on the lives of others? Do you have a heart for healthcare and a desire to give back to your community? Whether you’re a student looking to learn, a retiree seeking purpose, or anyone in between, we invite you to become a vital part of our dedicated volunteer team! CMH Volunteers are the health system’s community ambassadors for healthy and compassionate living. Our volunteers serve patients, support families, and assist in delivering healthcare services with compassion, competence, and dignity.

Honoring our Volunteers – National Volunteer Week

Benefits of Volunteering

Community Contribution: Actively contribute to your community and experience growth and fulfillment by giving back and contributing to the well-being of others.
Career Exploration: Get an inside look at the healthcare industry, discover various career paths and build a strong foundation for your future endeavors.
Build Connections: Connect with like-minded peers and healthcare professionals who share your passion for helping others. Forge lasting friendships and valuable networks.
Enhance Your Skills: Develop essential skills such as communication, teamwork and problem-solving while working in a dynamic healthcare environment.
Personal Growth: Volunteering enhances self-esteem, confidence and a sense of accomplishment.

Adult Volunteers: Eligibility and Requirements

  • Be at least 18 years of age
  • Pass a Background Check
  • Vaccinations Required: Varicella, MMR
  • Annual Flu Shot
  • TB test (completed by the hospital’s Employee Health & Wellness team)
  • Complete a volunteer orientation and participate in annual trainings
  • Commit to at least three to four hours a week (same day/same time every week)

Junior Volunteers: Eligibility and Requirements

  • Be between the ages of 14 and 17
  • Pass a background check
  • Vaccinations required: Varicella, MMR
  • Annual flu shot
  • TB test (completed by the hospital’s Employee Health & Wellness team)
  • Attend volunteer orientation
  • Commit to at least four hours a week (same day/same time every week)
  • Be responsible and independent
  • The summer high school program runs mid-June through August.

Orientation and Training: We provide comprehensive orientation and training to ensure you are well-prepared for and confident in your role. Your safety and the well-being of our patients are our top priorities.

Areas of Service

Volunteer opportunities vary at each of our facilities and every effort is made to place volunteers in duties that match their current and past experience to make this a satisfying experience. We offer a variety of roles to match your interests and skills, including:

  • Administrative/ Clerical Support
  • Caring Stitchers
  • Comfort Cart Rounding
  • Emergency Department Assistant
  • Guest Services
  • Hospital Runner
  • Medical Imaging Lobby Host
  • Patient Companionship
  • Pet Therapy
  • Unit Volunteer
  • Visitor Escorts
  • YMCA Gym @ CMMC
  • Associates Volunteer Program: We need – and value – our Philanthropy office volunteers! The Associates Volunteer Program has a huge role in the CMH Philanthropy office. Many of our volunteers are from local businesses; some have been with us since we created the program more than 20 years ago. Associate members work as ambassadors for CMH’s fundraising efforts. As fundraisers and “friend raisers”, Associates are instrumental in raising hundreds of thousands of dollars each year for hospital programs and services. CMH is very fortunate to have such a caring, compassionate and dedicated group of volunteers to help with its fundraising efforts. We couldn’t do it without them! If you are interested in becoming an Associates Volunteer, learn more by downloading our Associates Volunteer Program information sheet, or call the Philanthropy Office at 207-795-2668.

Apply to Volunteer Here

Once an application is received, you will be contacted by the Volunteer Office to schedule an interview.

“Volunteers do not necessarily have the time; they just have the heart.” —Elizabeth Andrew

Contact Us
Central Maine Healthcare Volunteer Services
300 Main Street, Lewiston, ME  04240
Tel:  207-795-2472, Fax:  207-753-7183
Email:  Volunteering@cmhc.org

Circle of Gratitude

for Grateful Patients and Families

Lift your Spirit, Share Your Gratitude

The Circle of Gratitude is a philanthropic program for Central Maine Healthcare’s grateful patients and their family members. Finding a way to say thank you for the exceptional care you received from our dedicated team of doctors, nurses and specialists is a powerful part of the healing process.

Together, we can spread gratitude, compassion and healing!

Send a message to your caregivers
Send a personalized message to your doctors,
nurses, or staff to let them know how their kindness
and expertise have touched your life.

Share Your Story
Your story speaks to the outstanding care you received. Sharing your journey not only brings joy to those who cared for you, but also serves to inspire others. Tell us how our team made a difference in your experience—your story could offer hope to others facing similar challenges.

Give a Gift
A donation to our Grateful Patient Funds enables us to maintain the highest quality of care for all patients. From cutting-edge medical equipment to expanded patient services, every gift, no matter the size, supports our mission of compassionate care.

Send a Thank You
Share Your Story
Donate Today!

For more information on the Circle of Gratitude, please email giving@cmhc.org or call the Office of Philanthropy at 207-795-2685.

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Contact Us

To discuss billing issues, please contact Central Maine Healthcare Patient Financial Services.

Office Hours:

  • Phone Calls:  Monday thru Friday – 8:30 a.m. to 6:00 p.m.
  • In Person: Monday through Friday – 8:30 a.m. to 4:00 p.m. at 29 Lowell Square, Lewiston (1st floor)

Customer Service Phone Numbers:

  • Bridgton Hospital  (207) 795-2237
  • Central Maine Medical Center  (207) 795-2237
  • Rumford Hospital  (207) 795-2237
  • Toll Free in Maine 1-833-486-2738

Mailing Addresses:

Bridgton Hospital
P.O. Box 1001
Lewiston, ME 04243-1001

Central Maine Medical Center
P.O. Box 4100
Lewiston, ME 04243-4100

Rumford Hospital
P.O. Box 441
Lewiston, ME 04243-0441