Central Maine Healthcare

Where You are the Center

Billing and Financial Information

Price Transparency

Patient Cost Estimates and Price Lists

Learn more about the total costs for medical procedures at Central Maine Healthcare by using our Price Estimate Tool and viewing our price lists available below. Your out of pocket costs will depend on your insurance coverage.

Estimate My Cost

Central Main Healthcare is committed to making the billing process as simple as possible. Use the hospital-specific interactive estimator tool below to get an estimate of the cost for a service or procedure.

Bridgton Hospital – Estimator Tool (04/2026)
Central Maine Medical Center – Estimator Tool (04/2026)
Rumford Hospital – Estimator Tool (04/2026)

Patient Price Lists/Machine Readable Files

In compliance with CMS regulations, Central Maine Healthcare provides price lists for our hospitals containing our charges for anticipated care. The hospital’s charges are the same for all patients, but a patient’s responsibility may vary, depending on payment plans and individual health insurers.*

* Actual amounts on the final statement may vary from the price list or the Price Estimate Tool amount, based on the patient’s medical condition, unanticipated circumstances or complications and additional treatment ordered by the care provider team. Uninsured or underinsured patients should consult with our admitting and billing staff to determine whether they qualify for discounts.

If you are unable to find the information you are looking for or have any questions please contact our Customer Service Team at 207-795-2237, Option 3.

Central Maine Medical Center – Standard Charges (04/2026)
Bridgton Hospital – Standard Charges (04/2026)
Rumford Hospital – Standard Charges (04/2026)

Glossary: Financial Information

Medical Billing Terms

Copayment: A fixed payment the patient pays each time they visit a health plan clinician or receives a covered service.

Deductible: More typical in traditional health insurance, a fixed amount the patient must pay each year before the insurer will begin covering the cost of care.

Fee-for-service: The traditional method of paying for medical services. A provider charges a fee for each service given, and the insurer pays all or part of that fee. Sometimes the patient pays a copayment for each visit to the provider.

Health Maintenance Organization (HMO): An organization that offers healthcare services in exchange for fixed monthly payments. Most HMOs provide care through a network of hospitals, doctors and other medical professionals, which members must utilize to receive coverage for their care.

Managed Care Organization: An umbrella term for HMOs and all health plans that provide health care in return for set monthly payments and coordinate care through a defined network of primary care providers and hospitals.

Network: The doctors, clinics, health centers, medical group practices, hospitals, and other providers that an HMO, PPO, or other managed care plan has selected and contracted with to care for its members.

Out-of-network: Not in the HMO’s network of selected and approved providers and hospitals. HMO members who get care out-of-network (sometimes called out-of-area) without getting permission from the HMO to do so may have to pay for all or most of that care themselves. Exceptions are usually made for extreme emergencies or urgent care needed when traveling from home.

Point-of-Service (POS) Plan: A type of HMO coverage that allows members to choose to receive services either from participating HMO providers, or from providers outside the HMO’s network. In-network care is more likely to be fully covered; for out-of-network care, members pay deductibles and a percentage of the cost of care, much like traditional health insurance coverage.

Practice Guidelines: Carefully developed information on diagnosing and treating specific medical conditions. Practice guidelines, usually based on clinical literature and expert consensus, are designed to help providers and patients make decisions, and to help a health plan evaluate appropriateness and medical necessity of care.

Preferred Provider Organization (PPO): A network of providers and hospitals that provides care at a lower cost than through traditional insurance. PPO members get better benefits (more coverage) when they use the PPO’s network and pay higher out-of-pocket costs when they receive care outside the PPO network.

Preventive Care: Care designed to prevent disease altogether, to detect and treat it early, or to manage its course most effectively. Examples of preventive care include immunizations and regular screenings like Pap smears or cholesterol checks.

Primary Care: Preventive health care and routine medical care that is typically provided by a provider trained in internal medicine, pediatrics or family practice.

Primary Care Provider (PCP): A provider, usually an internist, pediatrician or family provider, devoted to the general medical care of patients. Most HMOs require members to choose a primary care provider, who is then expected to provide or authorize all care for that patient.

Referral: A formal process that authorizes an HMO member to get care from a specialist or hospital. To assure coverage, an HMO patient generally must get a referral from their primary care provider before seeing a specialist.

Specialist: A health professional whose training and expertise are in a specific area of medicine, like cardiology or dermatology. Most HMOs require members to get a referral from their primary care provider before seeing a specialist.

No Surprises Act

What is “Balance Billing” (Sometimes Called “Surprise Billing”)?

When you see a health care provider, you may owe certain out-of-pocket costs, like a copayment, coinsurance, or deductible. You may have additional costs or have to pay the entire bill if you see a provider or visit a health care facility that isn’t in your health plan’s network.

Surprise billing is an unexpected balance bill. This can happen when you can’t control who is involved in your care—like when you have an emergency or when you schedule a visit at an in- network facility but are unexpectedly treated by an out-of-network provider. Surprise medical bills could cost thousands of dollars depending on the procedure or service.

Out-of-network means providers and facilities that haven’t signed a contract with your health plan to provide services. Out-of-network providers may be allowed to bill you for the difference between what your plan pays, and the full amount charged for a service. This is called “balance billing.” This amount is likely more than in-network costs for the same service and might not count toward your plan’s deductible or annual out-of-pocket limit.

You Are Protected from Balance Billing for the Following Services:

Emergency Services: If you have an emergency medical condition and get emergency services from an out-of- network provider or facility, the most they can bill you is your plan’s in-network cost-sharing amount (such as copayments, coinsurance, and deductibles). You cannot be balance billed for these emergency services. This includes services you may get after you are in stable condition, unless you give written consent and give up your protections not to be balanced billed for these post-stabilization services.

Certain Services at an In-Network Hospital or Ambulatory Surgical Center: When you get services from an in-network hospital or ambulatory surgical center, certain providers there may be out-of-network. In these cases, the most those providers can bill you is your plan’s in-network cost-sharing amount. This applies to emergency medicine, anesthesia, pathology, radiology, laboratory, neonatology, assistant surgeon, hospitalist, or intensivist services. These providers cannot balance bill you and may not ask you to give up your protections not to be balance billed. If you get other types of services at these in-network facilities, out-of-network providers cannot balance bill you unless you give written consent and give up your protections.

You are never required to give up your protections from balance billing. You also aren’t required to get out- of-network care. You can choose a provider or facility in your plan’s network.

You have the Following Additional Protections When Balance Billing is Not Allowed:

  • You are only responsible for paying your share of the cost (like the copayments, coinsurance, and deductible that you would pay if the provider or facility was in-network). Your health plan will pay any additional costs to out-of-network providers and facilities directly.
  • Generally, your health plan must:
    • Cover emergency services without requiring you to get approval for services in advance (also known as prior authorization).
    • Cover emergency services by out-of-network providers.
    • Base what you owe the provider or facility (cost-sharing) on what it would pay an in-network provider or facility and show that amount in your explanation of benefits.
    • Count any amount you pay for emergency services or out-of-network services toward your in- network deductible and out-of-pocket limit.

If You Think You Have Been Wrongly Billed

  • If you have any questions or need further clarification, please do not hesitate to contact us by reaching out to Central Maine Healthcare Patient Financial Services at (207) 795-2237.
  • Contact the Maine Bureau of Insurance by calling 207-624-8475, or 1-800-300-5000 (toll free).
  • Call the federal phone number for information and complaints at 1-800-985-3059 (toll free).
  • Visit the website with federal protections at No Surprises Act | CMS
  • Visit the Maine Legislature website for more information about your rights under Title 22: Health and Welfare, Subtitle 2: Health, Part 4: Hospitals and Medical Care, Chapter 401: General provisions

Click below to download the printable document:

CMHC NSA Disclosure Updated Nov 2024Download

Choosing a Health Plan

What Should I Know Before Choosing a Health Plan?

Coverage: What services does the plan cover? What are the deductibles? Does it cover home care, chiropractic services, mental health services, or anything else that is particularly important to you?

Choice: Is there a certain doctor you’d like to choose, either for routine care or specialty care? Do you have to choose a provider from among those specified? Do you have a primary care hospital? If you have different rules for “emergency care” and “urgent care” how do you define the difference between the two?

Convenience: Does your plan cover providers who are located near your home or office? What is the procedure if you choose a provider and then find that you do not like him/her?

Cost: You will pay all or part of the premium directly or through payroll deduction, plus a visit fee, or co-payment, whenever you get care. If your coverage is through your employer, your benefits manager can tell you what your portion of the premium will be. If you are in a Medicare managed care plan, there may be no premium.

Other

  • Are the deductibles one time only, or yearly?
  • Is the insurance provider financially stable?
  • Is the plan accredited by NCQA? The National Committee for Quality Assurance is a non-profit watchdog organization created to assess, measure and report on care provided by the nation’s managed care groups. Since 1991, NCQA accreditation surveyors–mainly doctors–have evaluated a health plan’s organization, structure and quality improvement processes to see whether the plan was capable of delivering high quality care and continually improving the care it provided?
  • How long has the company been in business?
  • What is the average turn-around time on claims?

Put It All Together: Is the combination of cost, quality, coverage and access to your preferred providers or specialists acceptable?

Insurance Participation

Central Maine Healthcare (Bridgton Hospital, Central Maine Medical Center and Rumford Hospital) accepts most major insurance companies.  Below is a list of insurance companies that we participate with. If you don’t see your specific plan or product below, please contact your insurance company customer service department to check that the facility you will be receiving care at is a participating provider.  Each patient’s medical situation and insurance plan are different and you should ask your health insurance company to review your coverage and benefits at Central Maine Healthcare’s facilities. Insurance plans are agreements made between you and your insurer, and Central Maine Healthcare cannot ensure that an insurance company will pay for your care. It is your responsibility to understand what types of coverage your health insurance provides and to be sure that you meet all requirements stipulated by your specific plan. Your health insurance company will be able to inform you of your level of coverage and what, if any, copayments, coinsurances and deductibles will be your responsibility.  Many insurance plans are now considered “tiered” plans, and have different levels of costs depending on where you go for care. It is important that you check with your own health insurance plan to see what level of coverage you will receive at a specific hospital. Even if you see your insurance plan listed, additional referrals or authorizations may be required. Some services may not be covered by your insurance coverage at every location.  The level of coverage provided to you is determined by your insurance company.  Also, many health insurance plans use other companies to cover certain services such as behavioral health (mental health).  Please contact your insurance plan or employer for your specific questions.

CMH Contracted Insurance Plans

  • Aetna
  • Aetna Medicare Advantage
  • Anthem
  • Anthem Medicare Advantage
  • CHAMPVA
  • Cigna
  • Community Health Options
  • Harvard Pilgrim
  • Humana Medicare Advantage
  • MaineCare
  • Martin’s Point Generations Advantage
  • Martin’s Point USFHP
  • Medicare
  • Meritain Health
  • Multiplan
  • NH Medicaid
  • Patient Advocates
  • TRICARE
  • UnitedHealthcare
  • UnitedHealthcare Medicare Advantage
  • VA Community Care Network (VACCN)
  • Wellcare Medicare Advantage

Financial Assistance

Free Medical Care for those unable to pay

To apply for Free Care or obtain more information, schedule an appointment to meet with one of our financial advocates in person by calling us at (207) 786-1803. You will be asked if you have insurance of any kind to help pay for your care. You will also be asked to show that insurance or a government program will not pay for your care.

Only necessary medical care is given as free care. The following services are NOT considered medically necessary under the Free Care Program:

  • Cosmetic Procedures
  • Bariatric Services
  • Sterilization/Birth Control
  • Fertility Services
  • Exercise programs including phase III cardiac rehab
  • Circumcision
  • Child Birth Education
  • Breast Pump Rental

If you do not qualify for free hospital care, you are allowed to ask for a fair hearing or appeal. The hospital policy is available for review.

Download the following documents to learn more or to apply for Financial Assistance:

If you do not qualify for financial assistance for your hospital care, you are allowed to ask for a fair hearing or appeal. The hospital policy is available for review.

Billing & Financial Information

FAQ

Answers to Your Billing Questions

What is a deductible? Coinsurance? Co-payment? Insurance plans generally have deductibles, co-payments, and/or coinsurances that are the responsibility of the subscriber, patient, and/or guarantor.

Deductible: A “deductible” is an annual expense that you must pay before your insurance benefit can begin. This amount can vary based on a place of service (i.e. provider’s office vs. hospital). Supplemental insurance plans may cover this cost; however, it is based on your selected insurance benefit package.

Coinsurance: A “Coinsurance” is the percentage of the total bill that is the patient and/or guarantor’s responsibility to pay. This amount can vary based on place of service (i.e. provider’s office vs. hospital). Supplemental insurance plans may cover this cost; however, it is based on your selected insurance benefit package.

Co-payment: A “Co-payment” is a set amount paid at each visit, based on your selected insurance benefit package. This is usually not applied towards your deductible.

For example: On a $1000 bill, your deductible might be $200, so you would have to pay the first $200. This leaves a balance of $800. Of that $800, your co-insurance might be 20%, meaning that you will be responsible to pay $160. Your insurance company should pay $640. Once the insurance company has made payment, you should receive an explanation of benefits from your insurance and will receive a statement from the hospital indicating the remaining balance.

Questions related to an insurance company payment and/or denial should be made directly to your insurance company or benefits office.

Who is responsible for paying my bill? The hospital will bill your insurance directly, unless specified otherwise. You are ultimately responsible to make certain that your bill is paid, either by the insurance and/or responsible party. If a balance remains after your insurance has issued a payment or a denial, payment is due immediately upon receipt of your statement from the hospital.

How can I pay my bill? There are several payment options:

  • Pay My Bill – For any visit prior to 5/1/2026
    Submit payment for my account
     Customer Service Phone Numbers:
    • Bridgton Hospital  (207) 795-2237
    • Central Maine Medical Center  (207) 795-2237
    • Rumford Hospital  (207) 795-2237
    • Toll Free in Maine 1-833-486-2738
  • Online Bill Pay – For your recent visit after 5/1/2026
    Online Bill Pay
    If you have any questions or would like more information about your bill, please contact our Patient Financial Services at 844-746-5501, our office hours are 8:00am to 4:30pm.
  • Visit the following locations to make a payment in person:
    • CMH Patient Financial Services
      29 Lowell Street, 1st Level
      Lewiston, Maine 04240
    • Bridgton Hospital
      10 Hospital Drive
      Bridgton, Me 04009
    • Rumford Hospital
      420 Franklin Street
      Rumford, Maine 04276

What other bills will I receive? In addition to your bill from the hospital or its providers, you may receive bills from private providers who took care of you. These providers who may or may not participate in your health care may include:

  • Primary Care provider
  • Surgeon
  • Anesthesiologist
  • Radiologist
  • Pathologist
  • Other specialist

Did you bill my correct insurance? Insurance-related questions may be directed to the Patient Financial Services department by calling 1-833-486-2738 or one of the telephone numbers listed above.

What is “pending” with my insurance? You may have received a letter or questionnaire from your insurance company requesting additional information. If you do not respond to this request, the bill may ultimately become your responsibility. Questions about your account may be directed to the Patient Financial Services department at 1-833-486-2738 or one of the telephone numbers listed above.

What do I owe? You should receive an account statement in the mail. Your statement will reflect any unpaid balances on your accounts. Questions related to account statement balance can be directed to the Patient Financial Services department at 1-833-486-2738 or one of the numbers listed above.

Did you receive my payment? There may be times where a statement is generated prior to your payment being posted. Any new payments on your account should be reflected on your next account statement. Questions about your account may be directed to the Patient Financial Services department by calling 1-833-486-2738.

What if I didn’t have my insurance information at the time of service? You should contact the Patient Financial Services department immediately by calling 1-833-486-2738 or one of the telephone numbers listed above to ensure proper billing requirements are met, and to prevent pre-certification and timely filing issues with your insurance plan.

What are a referral and a pre-certification, and who is responsible for taking care of these?

Referral: Many insurance plans require a referral from your Primary Care provider to a specialist and/or the hospital for specific services. Without a referral from your Primary Care provider, services are often denied for payment and the bill may ultimately be your responsibility.

Pre-certification: Many insurance plans require prior approval for services by patients, their Primary Care provider, or ordering provider before services can be covered. Without pre-certification from the ordering provider, services are often denied for payment and the bill may ultimately be your responsibility.

Please review your health plan booklet or call your insurance company to clarify your benefits, referral, and pre-certification requirements prior to receiving any services.

Why didn’t my insurance pay? You should have received an Explanation of Medical Benefits (EOMB) or Explanation of Payment (EOP) from your insurance company, showing how they considered your claim. This EOMB/EOP should have a contact telephone number or website where you can reach your insurance company for questions. Please contact your insurance company or benefits office with questions about denied claims.

I was injured at work – why am I getting a bill? After notifying your employer of a work-related injury, your employer should have filed a ‘Notice of Injury’ with the company’s worker’s compensation carrier. If they did not, the claim may be denied and become your responsibility.

Facility Charges/Fees

Notice-to-Patients-Regarding-Facility-Fees-Charged-by-Healthcare-Entities-CMMC
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Notice-to-Patients-Regarding-Facility-Fees-Charged-by-Healthcare-Entities-CMCA

Pay my Bill

Pay My Bill – For any visit prior to 5/1/2026

Conveniently manage your payment online, by clicking the button below

Submit payment for my account

 Customer Service Phone Numbers:

  • Bridgton Hospital  (207) 795-2237
  • Central Maine Medical Center  (207) 795-2237
  • Rumford Hospital  (207) 795-2237
  • Toll Free in Maine 1-833-486-2738

Online Bill Pay – For your recent visit after 5/1/2026

Conveniently manage payment options online using the button below:

Online Bill Pay

If you have any questions or would like more information about your bill, please contact our Patient Financial Services at 844-746-5501, our office hours are 8:00am to 4:30pm.

Contact Us

Mailing Addresses:

Bridgton Hospital
P.O. Box 1001
Lewiston, ME 04243-1001

Central Maine Medical Center
P.O. Box 4100
Lewiston, ME 04243-4100

Rumford Hospital
P.O. Box 441
Lewiston, ME 04243-0441

Patient Portal

MyChart gives you internet access to portions of your electronic medical record (EMR) where your doctor stores your personal health information. Your lab results, medications, immunizations, and more are all securely stored for quick retrieval.

MyChart also provides new, convenient methods to access your health record as well as interact with your care team.

  • View your account summary
  • Access test results
  • Download your visit summary information
  • Directly view, schedule and cancel appointments
  • Get non-urgent medical advice
  • eCheck-in
  • Prescription refills
  • Fill out history and other questionnaires

For more information or questions, ask any hospital representative.

Click here to log in to your Prime Healthcare MyChart account.

Need to set up your account?

For any additional assistance, please email mycharthelp@primehealthcare.com
or call MyChart support at 844-237-7463.

Looking for the previous MyHealthLink portal?

A read-only version of your MyHealthLink account can be accessed here:

Read-only version of MyHealthLink

We encourage you to download or save any records or documents you would like to keep for your personal records, as some information may not transfer to the new portal.

MyChart Patient Portal

Central Maine Healthcare successfully went live with a new electronic medical record, Epic, on May 1, 2026, across all hospitals and practices, marking an important step in modernizing care, improving coordination, and enhancing patient experience. 

As with any major electronic health record transition, we continue to support patients, physicians, and staff throughout the process and remain focused on ensuring patients have timely access to the information and care they need.

We appreciate patients’ understanding during this transition and remain committed to making the process as smooth, supportive, and helpful as possible. The investment in Epic, a best-in-class electronic medical record, represents a major advancement for Central Maine Healthcare and the communities it serves, providing patients and caregivers with a more connected, integrated, and modern healthcare experience that will support care coordination, access, and quality for years to come. 

Frequently Asked Questions and Troubleshooting Tips 

How do I sign up for the new MyChart Patient Portal?

For current and future access, patients can create a new My Chart account for all care needs, including messaging providers, requesting prescription refills, viewing appointments, and accessing health information. 

If you have been seen as a patient in our hospitals or practices after May 1 and are registered in our Epic system, you can create your account online using the activation code and link provided in your discharge paperwork.

Otherwise, please call MyChart support at 844-237-7463. A support team member will provide you with an activation code and will walk you through the setup process. 

What if I need help setting up an account?

Patients who need help creating or accessing a MyChart account can email mycharthelp@primehealthcare.com or call MyChart support at 844-237-7463. 

What are the Help Desk hours?

The MyChart Help Desk is available 24 hours a day, 7 days a week, to support you whenever you need assistance. You can reach the Help Desk at (844) 237-7463.

What if I need something right now?

Patients should continue to contact their provider’s office directly for prescription refills, medical questions, or appointment needs. 

What should I do if I call the Help Desk but they cannot verify my identity because of conflicting information on file?

Your confidential health information is important to us. If we cannot verify your information, we will need to take additional steps. Please contact our main number at 207-795-0111, and we will be glad to help you. You should receive a callback confirming this has been accomplished within 24 – 48 hours. 

What about the medical records I previously viewed in MyHealthLink?

For past medical records, MyHealthLink remains available at http://myhealthlink.iqhealth.com. This is expected to remain available until Dec. 2026.  

What if I want a printed copy of my medical record?

Patients who would like a written copy of their prior medical records can also contact Central Maine Healthcare’s medical records department. More information is referenced here: https://www.cmhc.org/patients-and-visitors/request-your-medical-records/

I already have a MyChart account with another healthcare organization. Can I use that account?

You will still need to create a Prime Healthcare MyChart account linked to our healthcare system, as MyChart accounts from different healthcare organizations do not automatically connect.