Regional Referral & Transfer Center
This service is for health professionals only, this is not a public service. If you are looking to connect to the hospital, please call (207) 795-0111.
CMMC Connect is available 24 hours a day, every day, to provide one-call access to the specialists and resources available at Central Maine Medical Center.
One phone call to CMMC Connect puts you in touch with providers, nurses and ancillary service providers. Whether you are seeking a consultation, office follow up or transferring a patient for specialty care, CMMC Connect simplifies the process assuring a better experience for you and your patients.
When a referring provider calls to transfer a patient, CMMC Connect will handle the call, contacting an accepting provider and conferencing the two providers together. With all parties on the phone, medical information will be shared, bed placement options discussed, and transport details confirmed.
The primary goal of the system is to make clear all patient transfer arrangements with a single call from the provider, saving valuable time and enhancing and expediting system wide communications and ultimately benefiting patient safety and continuity of care.
We appreciate our relationship with you and look forward to providing excellent and quality care for you patients. We welcome your feedback. Please feel free to contact CMMC Connect or manager at any time.
Call 207-795-7525 to contact CMMC Connect.
Referral Guide
Our Nurses and Referral Specialists are waiting to take your call.
Please provide us with the following information, to expedite your call:
- Your name and call back number
- Referring provider’s name
- Patient’s name
- Patient’s location
- Patient’s diagnosis/ chief complaint / specialty (services needed)
- Do you need to transfer a patient, or is it just a consultation?
We make every attempt to answer every call immediately. We sincerely apologize if you must leave a voice message. Please be assured we will return your call as quickly as possible (usually within 5 minutes).
Other information that will help us to help you:
- Does this patient have any precautions such as infectious disease etc.?
- Is this patient in the Emergency Department or in-patient unit?
- Does this patient need further Emergency Department evaluation/treatment?
- Does this patient need an Intensive Care Unit?
- Is this patient intubated?
- How should the patient be transported (air, ground ambulance, private vehicle)?
- Will you arrange transportation, or would you like us to assist you?
- How much does this patient weigh (for air transport only)?
We have provided a form to save you valuable time. You may have someone call with the pertinent information, while you continue caring for your patients. Please remain close by, and we will connect you with the appropriate service as quickly as possible.
Transfer Center Services
Referral & Transfer Assistance
CMMC Connect offers 27/7 referral and transfer assistance.
We will facilitate your calls:
- Assist you in obtaining urgent provider consultation, regarding your patients
- Facilitate your communications with our providers to determine patient needs
- Assist you in obtaining treatment assistance and/or admission for patients
- Facilitate communication with appropriate provider services, to care for your patient
We will expedite provider-to-provider consultation and streamline the transfer process:
- Expedite provider-to-provider consultation
- Determine resource availability & appropriate placement for your patient
- Assist with transportation arrangements
- Facilitate transfer of clinical documentation to ensure continuity of care
We will facilitate transfer planning, for you and your team members:
- Facilitate air transport as needed*
- Make arrangements for bed assignments
- Keep you and your team members updated, regarding arrangements for your patient
- Provide guidance for your team members in transfer preparations as needed
- Provide your team members with contact information to provide nursing report
- Patient will be evaluated to ensure they meet admission criteria. We can help you determine appropriate transfers.
*Our Lifeflight transport team flies with experienced nurses and paramedics, who are specially trained in critical care and altitude physiology. Lifeflight is committed to providing the safest and highest quality care possible to their patients. During times of inclement weather, critical care ground transport is utilized with the same experienced team.
Contact CMMC Connect at 207-795-7525.