Do you have questions about Therapy Services at Central Maine Healthcare? Review these frequently asked questions to see if your question has already been answered.
Will my health insurance cover therapy services?
Physical, occupational and speech therapy are usually included under medical health insurance plans. Before starting therapy services, however, check with your insurance company or ask for assistance from hospital administrative team members to learn about the specifics of your individual coverage. You also need to know whether or not the insurance company requires a physician’s referral. Central Maine Healthcare accepts most major insurances.
For more information call CMH Patient Financial Services at 888-869-3101, and ask for information about payment plans or other assistance with your bill.
I don’t have health insurance. Can I still receive therapy services?
CMH welcomes patients who would like to take charge of their own care. For patients paying directly for services at the time of their visit, a same-day, flat-rate discount is offered. We focus on providing each patient with an economical treatment plan to help keep your costs down while obtaining maximal results. CMH offers special programs for people who are unable to pay for their medical services. I received a bill for my portion of the charges, but I won’t be able to make the payment by the end of the month. What should I do?
What makes CMH Therapy Services so distinctive?
CMH provides therapy services that are personalized and focused on obtaining results in an economical and efficient manner. Patients visit one on one with an experienced therapist who works for and with you to help you achieve your goals, big or small. We want you to be able to return to your life activities as soon as you are able.
We offer multiple convenient locations for physical, occupational and speech therapy, and patients usually see the same therapists at each visit — unless there are extenuating circumstances. Your home exercise program is an important part of your recovery, so your therapist will give you written instructions to help you continue to make progress while you’re at home.
Research confirms that patients who take charge of their own care achieve the best results and have fewer visits, resulting in reduced care costs. If patients progress on schedule and are having success with their home program, we may be able to reduce the frequency of visits.
We are available by phone and/or email and will respond quickly to any questions you may have during the week. Let us know if you notice a change that concerns you.
Therapy visits average 45 minutes. We strive to keep appointments on schedule and request that you arrive for your appointments in a timely manner.
How should I prepare for my first visit?
Before coming in:
Before your first visit, we will call you to schedule your appointment. We will also complete a patient intake form over the phone
You’ll also need to fill out a medical history form. The forms are on the website [link to this page when it’s updated] and can be downloaded. You can fill them out at home and bring them in at the first visit.
Please arrive 15 minutes early for your first visit. We will register you and give you any additional paperwork during that time. Our friendly and well-trained front desk team members are always happy to help you.
If you weren’t able to complete the medical history form at home, our front office team members can help you complete it in the office, and they will be glad to answer any questions you may have.
If you have a prescription for therapy, please make sure you bring it to the first visit.
What should I wear?
Wear loose, comfortable clothing that is not restrictive. Wear shoes that you will be able to exercise in. Women with an arm or upper back problem may want to consider wearing a tank top or sports bra. If you have a knee or ankle problem, consider wearing shorts.
Where do I park?
Parking is available near the hospital. If you need assistance getting out of your car or to the therapy department, we can have a therapy support staff team member meet you. Let us know if you need a wheelchair.
What should I do if I have questions that weren’t answered here?
Please call us and we will be happy to answer any questions.
Central Maine Therapy Services – Auburn:
690 Minot Ave
Auburn, Maine 04210
Central Maine Therapy Services – Lewiston:
77 Bates St.
Lewiston, Maine 04240
25 Hospital Drive
420 Franklin Street
Bethel Physical Therapy Services
32 Parkway Road, Suite 4
Bethel, Maine 04217
Naples Physical Therapy
4 Meserve Street
Naples, Maine 04055
Turner Physical Therapy Services
287B Auburn Road
Turner, Maine 04282